FAQ

The ticket can be turned into an open-date ticket (once printed and received by the customer).

If you wish to redeem your ticket anyway, the following conditions apply:

Cancellations / Changes

For domestic routes:

From the date of ticket issue and up to 14 days before the scheduled departure date: 100% refund of the fare.

13 days up to 7 days prior to departure: 75% refund of the fare.

6 days up to 12 hours before the scheduled departure: 50% refund of the fare.

Adriatic Lines:

10% penalty (excluding fixed dues) up to 30 days prior to sailing

30% penalty (excluding fixed dues) from 29 to 7 days prior to sailing

50% penalty (excluding fixed dues) from 6 to 2 days prior to sailing

100% penalty, 24 hours or less from departure

Refunds are made only by the agency that has issued the ticket.

NOTA BENE:

• NON-SHOW and OPEN TICKETS (on both lines) are non-refundable.

• SPECIAL FARE tickets (i.e. EARLY BOOKING) are subject to special cancellation conditions.

In case of ticket loss, the passenger must notify the agent who issued the ticket or our Company headquarters.

The lost ticket shall be replaced without extra charge to the passenger, except in the case of change in price or class, in which case the passenger will be charged with the appropriate fare difference.

You can pay for your ticket:

• By making a reservation via www.minoan.gr and by paying online for your ticket by Visa, MasterCard, Diners, AMEX (debit and credit card) or PayPal.

• By cash you can pay for your ticket directly to our central agencies, the port offices and to all affiliated travel agencies.

• By credit card or debit card, you can pay for your ticket to the central agencies where all cards (debit and credit) are accepted.

• You can also pay for your ticket over the phone using a Visa, MasterCard or DINERS (debit and credit card).

In the event of cancellation, you must cancel your booking prior to departure by contacting our central agencies. In such case, your ticket will be turned into an open-date ticket.

OPEN TICKET POLICY (OPEN)

All tickets are PERSONAL and NON-TRANSFERABLE.

Tickets may be converted to OPEN only once.

They cannot be canceled or converted back to open.

The validity period of tickets that are converted to OPEN (Open) is STRICTLY defined at one (1) year (the ticket is lost) and is calculated from the date of the original journey(first leg) and specifically from the date of transfer.

Accordingly, return tickets issued only to names of the corresponding transit ticket, if converted to OPEN, at the same time as the transit tickets or later, will be valid for one year from the date of transit, without allowing their disconnection from that date.

The return discount will only be given if the same passengers travel on departure and return and if the tickets are issued at the same time.

In case of determining the date of an open ticket, if the passenger does not find availability on the date he wishes, the category indicated on the ticket but inferior and he/she chooses it, he/she will not be entitled to a refund of the difference.

If, however, he/she chooses a higher category or the price of the originally mentioned category has increased, he/she must pay the difference.

Open tickets cannot be extended beyond 12 months from the date of travel.

You should contact either the agent who issued your ticket or the central agency or the port agency of Minoan Lines before vessel departure.

For Domestic Lines you can turn your tickets into open date tickets here http://open.minoan.gr/en

You must show your ticket to the agency that issued it or to one of the central agencies of Minoan Lines so that it be replaced provided there is availability on the desired date.

For discounted fares / special conditions of issue apply before the following comments.

Smoking is only permitted on the deck bars. For the safety of both passengers and vessel, please do not throw out lit cigarettes on the vessel or overboard.

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You may call the HR Department on +30 2810 399960 for the city of Heraklion and on +30 210 4082440 for the city of Piraeus or send an e-mail to centralsec@minoan.gr.

Passengers who are European Union citizens are not required to present a valid passport for Adriatic routes (Greece - Italy). However, please carry at all times with you an identification document. Passengers from other countries are required to carry a valid passport. For more information, please contact the embassy of the country of your destination.

For domestic routes, click here

For international routes, click here

You may change class if, upon boarding, you indicate your desire at the reception and register your name on the waiting list.

If, after the vessel departs and check-in has been finalized, there are still available tickets at the desired class, an announcement will be made.

Children up to 4 years old (click here)

Children from 4-16 years old (click here)

There is no limit for international routes. For domestic routes, the passenger is entitled to carry two luggages, which they can stow at the accompanied luggage container, and one hand-luggage.

For additional pieces of luggage, a bill of lading must be issued at the Piraeus and Heraklion port agencies or when stowed at the luggage container.

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Click Here (UNDERAGED PASSENGERS)

On Adriatic routes, passengers must be on board two hours prior to departure.

On domestic routes, boarding starts 3 hours prior to departure. Passengers must be at the port no later than one hour before the scheduled departure time.

You may have a look at our on board services by clicking here

Guidelines for the transportation of pets

It is now mandatory to record the details of companion or service animals that are to be transported by ships, in the passenger reservation and ticketing system of each company, in the special field for recording the marking-identification details of the companion animal's health booklet or passport.

Download the relevant statement entitled "PET TRANSPORTATION DECLARATION FORM / FOR PASSENGER / ANIMAL / ESCORT / OWNER" which will state the name of the vessel, the trip date, the ports of departure and arrival, the details of the passenger (owner / animal companion) and his/her ticket number, the animal identification number, the type and number of the animal's health booklet or passport, the weight of the animal and whether the prescribed vaccinations have been carried out.

The completed declaration form must be signed and handed over to the ship's finance officer upon boarding.

1) Pets must be vaccinated and accompanied by their newly updated health card / passport, which must be presented to the crew prior to boarding.

2) Pets not travelling in a pet carrier should be on a leash/chain and wear a muzzle. They can only stay within the specially designed passenger cabins (pet cabins) or in the specially designed areas (cages-pet kennels) on the deck of the ship. They are not allowed to remain in any indoor public areas, nor within or near health regulated facilities (bars, restaurants etc.). Only their passing through corridors or stairs while being transported to and from the aforementioned specially designed spaces is allowed.

3) Small pets (<10kg), while inside a pet carrier, can remain in the specially designed passenger cabins (pet cabins) or in specially designed areas (cages) on the deck of the ship (pet kennels). They are also allowed to stay in public spaces (e.g. outdoor areas, air seat rooms, lounges) unless they create a nuisance. They are not allowed to stay within or near any health regulated facilities (bars, restaurants etc.).

4) Assistance dogs (e.g. guide dogs for the blind), provided they are wearing a leash/harness, can travel with no need for a pet carrier or muzzle, regardless of their size. Assistance dogs can also accompany their owners to the accommodation areas if they have the relevant certificates.

5) Pet owners will be responsible for their pets’ food and hygiene, as well as for any personal injury or material damage that they may cause.

Minoan Lines vessels have a fully stocked pharmacy in accordance with the regulations of the international SOLAS (Safety Of Life At Sea) legislation and the latest I.M.O. (International Maritime Organization) regulations.

All Minoan Lines vessels feature especially designed cabins, lifts, ramps and electric wheelchair lifts mounted on escalators. All public areas are designed in a way to provide unhindered access to persons with disabilities. Furthermore, the vessel crew is ready to assist you at all times.