FAQ

Tickets / Payments

Routes Alterations and Governmental Policies due to Covid-19

Please be advised that, due to the current operating context of entry restrictions imposed by governments to limit the spread of coronavirus, our routes’ policies may change at short notice.

Passengers are advised to check our homepage or contact our central agencies, our port offices or your travel agent for the latest information.

The safety, security and good health of our passengers and employees in land and at sea is our highest priority. 

 

Domestic Lines

Tickets for the Domestic Lines can be converted to open date tickets with a validity of one year from the date of travel. You may contact Minoan Lines either by sending your request via e-mail at reservation@minoan.gr or by calling 0030 2810 399899

For further information or any other inquiries, you are kindly advised to contact Minoan Lines’ agencies and port offices, your travel agents or the points of sale where you issued your tickets.

IMPORTANT UPDATE FOR DOMESTIC LINES (PIRAEUS-CRETE AND HERAKLION-CYCLADES)

For trips within the period from 25/02/2020 up to 31/08/2020 the following apply:

In case of requests concerning issued tickets within the above mentioned period due to travel restrictions or passengers requests not to travel due to uncertainty surrounding the Covid-19 pandemic or cannot travel due to cancellation – under Greek or EU law – of scheduled routes.

Minoan Lines can reimburse customers with 18-month vouchers (OPEN TICKETS) valid for 18months from the initial trip date.. In a time period of 18 months, customers may at any time use their vouchers for any destination of Minoan Lines. All vouchers will be equal to the price of tickets that were originally booked. In case the OPEN tickets are not used passengers can request their money back after the 18months pass.

For Domestic Lines you can turn your tickets into open date tickets here http://open.minoan.gr/en

 

For tickets issued after July 1st, 2020, the following domestic lines cancellation policy is valid.

In case a passenger wishes to cancel his/her trip there are two options:

  • Convert the ticket into open date ticket.
  • Cancel the ticket by paying cancellation fees according to the general cancellation terms

 

Adriatic Lines

Tickets for the Adriatic Lines (Ancona / Venice) can be converted to open date tickets with a validity of one year from the date of travel. For any bookings made, including the Early Booking Offer, passengers retain the offer (20% discount) when they declare new travel dates without being asked to pay a fare difference (unless they wish an upgrade or the new travel dates fall into a different travel season compared to their prior booking and ticket prices vary (eg. from low to mid, from mid to high season).

For further information or any other inquiries, you are kindly advised to contact Minoan Lines’ agencies and port offices, your travel agents or the points of sale where you issued your tickets.

What happens if I decide to cancel a prepaid ticket?

What happens if I lose my ticket?

How can I pay for my ticket?

How long is my ticket valid in case I cancel my booking?

How long does an open-date ticket last?

How can I turn a ticket into an open-date ticket?

Can I change the travel date indicated on my ticket?

Important Notice

General Information

Lost & Found - Adriatic Lines

In the event that the Passenger realizing to have lost his personal effects while still on board the ship, the Passenger can contact directly the Reception to report the loss.


The staff in charge will undertake all the appropriate investigations in order to find the objects and return them to the Passenger.


If otherwise, the Passenger realizes he has forgotten a personal item on board the ship when already disembarked from the ship, the Passenger can file a report to the Company’s office by sending an email to customer@grimaldi.napoli.it.


The report in question must contain all the details of the trip, such as date, departure time, route taken, ticket number and any number of cabin or seat used, and also provide a short description as detailed as possible of the item reported as lost ( attaching any photographic reproductions where possessed).


The Department in charge will carry out all the necessary checks and provide feedback to the Passenger as quickly as possible.


The report of the loss must be sent within one week from the date of disembarkation of the Passenger.


In no case, the Carrier can be held responsible for the loss nor will it be required to pay any compensation in case of failure to find it.


Likewise, the Carrier cannot be held responsible in any way for theft, loss, loss or damage of any type of object, not even those of significant value such as jewelry, documents, manuscripts, musical instruments, paintings and money.


Items found on board that are not to be claimed will be kept on board for a limited period and in any case not exceeding two months.


After this period, the lost items will be transferred to the Company’s Headquarters at the office in charge that will keep them for an additional period of six months, after which they will be disposed of.

Is smoking allowed on board?

Where are the ticket sale points of Minoan Lines?

How can I learn about job opportunities at Minoan Lines?

Do I need a passport to travel abroad?

Is there a discount for students or young people?

Can I change class while on board?

Can children travel at a lower cost?

Is there a limit on the number and weight of luggage that I may carry with me?

Is there a discount for people over 60 years old?

Can children travel alone on Minoan Lines vessels?

Ports

How can I get to the port from which I depart?

You can find the exact GPS location of our central/port agencies here

Select the agency you are looking for and click "View in map"

 

For international routes, passengers and vehicles must be at the Port agencies for check-in at least two (2) hours prior to the scheduled time of the ship’s departure.

 

You can find information on departure ports here:

Port of Patras

http://www.patrasport.gr/cms/?page_id=1037&lang=en

Map https://goo.gl/W6wuAm

 

Port of Igoumenitsa

https://olig.gr/en/

Map https://goo.gl/yWQ3mD

 

Port of Ancona

http://www.doricaportservices.it/en/port-map

Map https://goo.gl/MLST5m

 

Port of Venice

http://www.venice-ro-port.com/index.php?lingua=1

Map https://goo.gl/syZgAm

 

Port of Heraklion

http://www.portheraklion.gr/index.php/en/

Map https://goo.gl/S5Psur

 

Port of Piraeus

http://www.olp.gr/en/interactive-port-map

Map Port agency (departures for Heraklion) https://goo.gl/Z8naTB

Map Port agency (departures for Chania) https://goo.gl/Z8naTB

 

Port of Santorini

http://www.santoriniports.gr/en/port

Map https://goo.gl/6FM8sg

 

Port of Paros

Map https://goo.gl/t9bmaq

 

Port of Ios

Map https://goo.gl/WRG6gt

 

Port of Mykonos

Map https://goo.gl/MeutjN

 

Port of Corfu

Map https://goo.gl/nccFD6


How long before I travel should I arrive at the departure port?

Other Services

Is there room service on the vessels?

You may refer to our room service by clicking here.

How can I spend my time during the trip in the best possible way?

Can I bring my pet with me?

First Aid

What provisions have been made for persons with disabilities?

Minoan Lines Bonus Club

Online access to the Minoan Lines Bonus Club account - Password retrieval

If you have forgotten the password that you submitted upon registration, you can retrieve it by using the Forgot my password” option. If you have registered a valid Email Address, a new Code will be sent to you in the next 5 minutes. We encourage you to change this password after the first login.

Passengers who have not registered a valid email on their card, can send a request by email to bonusclub@minoan.gr mentioning their card number and

that they want their email to be registered in it (the request should be sent from the same email)