Terms and Conditions

DOMESTIC LINES (MINOAN LINES)

GENERAL

According to the S.O.L.A.S. Convention, the P.D. 23/99 of the Greek state, the Council Directive 98/41/EC and the Port Authorities’ regulations and instructions, it is now mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name, Sex, Age category (Adult, Child, Infant), Type of vehicle and Plate number (if applicable). Nationality, Date of Birth, Place of Birth, ID/passport number, telephone number and e-mail address also need to be provided.

Passengers requiring special care must notify their travel agent or the Company’s main reservation offices.


Passengers’ contact information: We advise passengers, upon purchasing their tickets, to provide the issuing agency with their telephone number, (preferably their mobile phone number) so that they are informed in case of delay, cancellation or suspension of the itineraries. In case that passengers do not wish to provide any contact information, the Company does not assume any liability since the passengers will not be informed in case of delay, cancellation or suspension of the itineraries.

UNACCOMPANIED VEHICLES (CRETE ROUTES)

GENERAL INFORMATION

PETS

CREDIT CARDS

PUBLIC AREAS

LUGGAGE

PASSENGERS WITH REDUCED MOBILITY

SAFETY ON BOARD

BOARDING INSTRUCTIONS

TRAVEL DOCUMENTS

UNDERAGED PASSENGERS

CHILDREN

CABINS

FARES / DISCOUNTS

TICKET LOSS

RETURN TICKET POLICY

CANCELLATIONS / REFUNDS DOMESTIC LINES

RESERVATIONS

ADRIATIC LINES

ADRIATIC LINES

GENERAL CONDITIONS OF CARRIAGE ON GRIMALDI LINES FERRIES - Ed. May/2022


(*) For "Events on board", the General Terms and Conditions apply, as shown at www.grimaldi-touroperator.com. Individual travel programmes can be found at www.grimaldi-lines.com.


(**) For "Groups", the General Conditions communicated upon confirmation of the reservation apply.


Grimaldi Group S.p.A. acts as agent for the Carrier Grimaldi Euromed S.p.A. The Carrier for the sea leg travelled is indicated on the ticket. Passengers, their luggage and accompanying vehicles are carried according to the Carrier's Terms and Conditions. By purchasing a ticket, the passenger accepts the following Covenants and Conditions. Similarly, at the time of booking and/or purchasing the ticket, the passenger authorises the processing of personal data in the manner specified in the Privacy Policy at the end of this document and in accordance with Italian Legislative Decree 196/2003.


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CORONAVIRUS EMERGENCY TICKET CANCELLATION – VOUCHER ISSUE

INFORMATION POLICY ON THE PROCESSING OF PERSONAL DATA

DISPUTE RESOLUTION

CLAIMS

PASSENGER CHANGE CONDITIONS

PASSENGER CANCELLATION CONDITIONS

PETS

CHILDREN

CURRENCY

LUGGAGE

ACCOMPANIED VEHICLES

INSURANCE

HEALTH AND VACCINATIONS

DRIVERS

EMBARKATION OF REDUCED MOBILITY PASSENGERS (PRM)

EMBARKATION OF PREGNANT WOMEN

EMBARKATION OF UNDER AGED PASSENGERS

TRAVEL DOCUMENTS

EMBARKATION

ON BOARD DISCIPLINE

LIMITS OF LIABILITY

FARES

TICKETS (Passage Contract)

APPLICABLE LAW

BOOKINGS

THE VESSELS

POWER OF THE MASTER

DEFINITIONS