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18.02.2022
Press release - Minoan Lines are thankful the medical and nursing personell of the intensive care units of our country's reference hospital for their invaluable contribution to the fight against covid-19
06.10.2020
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Ferry Tickets with MINOAN Lines: Frequently Asked Questions & Answers
How can I book ferry tickets online?
It's very easy! Online booking for ferry tickets can be done through our site. In particular, both on the home
page of minoan.gr and on the individual pages of the itineraries you will find booking forms for ferry tickets.
Thus, with just a few clicks you can easily and quickly obtain the ferry tickets for your trip without having to
go to one of our agencies. To pay online for ferry tickets through our site you will need to use Visa,
Mastercard, Diners, and AMEX (debit and credit). So with Minoan Lines, you can book ferry tickets instantly
and start preparing for your trip as soon as possible!
Can I buy ferry tickets online and collect them from an agency?
When you book ferry tickets online through minoan.gr we give you a unique booking number after you make the payment. Then with this reservation number, you can enter the web check-in page we have, and by filling in your details in the form you will find you can download your ferry tickets in electronic form (e-ticket) or choose to have them sent to you via email to print them. Certainly, web check-in is an easier and quicker way to obtain your ferry tickets but if you still wish to collect them from an agent then you can visit any of our sales outlets that suits you best and with your unique booking number our agents will carry out the process. You can view our port offices and central agencies here.
Is it possible to check in online for my ferry tickets?
Of course! In every online booking for ferry tickets through minoan.gr for our lines, you have the possibility to check in online to download the ferry tickets to your mobile phone and/or print them if you wish. The steps are very simple as you just need to enter your booking number and surname in the "Web check-in" section of the form on the page. Follow the instructions to complete the process and within just a few seconds you will have completed your online check-in. With online check-in for ferry tickets, you ensure more convenience and time savings when leaving for your trip as you board the ferry directly
Can I modify my ferry ticket reservation online?
If you already have ferry tickets in your hands but you want to change them, at minoan.gr we offer you the
possibility to make them open. In particular, if you want to change the date of your reservation, you can do it
online on our "Edit Reservation" page where we give you the possibility to make your ticket open. Then you
can set new dates for the open ticket you have if you visit an agency. Go to one of the available sections for
domestic routes, enter your booking number, and proceed as instructed. To set the new travel dates, you
must present your ferry ticket either to the agency that issued or to the Minoan Lines head offices to replace
it, if there is availability on the date you wish. Attention, if you convert the tickets to Open you cannot cancel
them and you will lose the accommodation you booked on the specific itinerary.
Can I book ferry tickets exclusively for a vehicle?
Yes, of course, this is possible but only through an agency. At Minoan Lines, we offer you the possibility to
book ferry tickets for vehicles only. During the booking process, you will need to inform the agency of the
details of the vehicle you wish to travel in unaccompanied. Always remember to check the terms and
conditions before making the final booking.
What is the procedure to send an unaccompanied vehicle to my destination?
The process is very simple. To send an unaccompanied vehicle the first thing you need to do is to book an
unaccompanied vehicle ferry ticket at a Minoan Lines central or partner agency. To book the tickets you
need to know basic details of the vehicle such as its size and registration number. The vehicle should
always be delivered to the port at least 2 hours before departure with its key. With the ticket, present the
vehicle at the departure gate and then park it in the ship's garage in the manner indicated by our staff. After
your vehicle has been properly stowed, you hand over the key to a responsible person and pick up your
vehicle again at the ship's port of destination.
How can I book ferry tickets online?
It's very easy! Online booking for ferry tickets can be done through our site. In particular, both on the home
page of minoan.gr and on the individual pages of the itineraries you will find booking forms for ferry tickets.
Thus, with just a few clicks you can easily and quickly obtain the ferry tickets for your trip without having to
go to one of our agencies. To pay online for ferry tickets through our site you will need to use Visa,
Mastercard, Diners, and AMEX (debit and credit). So with Minoan Lines, you can book ferry tickets instantly
and start preparing for your trip as soon as possible!
Can I buy ferry tickets online and collect them from an agency?
When you book ferry tickets online through minoan.gr we give you a unique booking number after you make the payment. Then with this reservation number, you can enter the web check-in page we have, and by filling in your details in the form you will find you can download your ferry tickets in electronic form (e-ticket) or choose to have them sent to you via email to print them. Certainly, web check-in is an easier and quicker way to obtain your ferry tickets but if you still wish to collect them from an agent then you can visit any of our sales outlets that suits you best and with your unique booking number our agents will carry out the process. You can view our port offices and central agencies here.
Is it possible to check in online for my ferry tickets?
Of course! In every online booking for ferry tickets through minoan.gr for our lines, you have the possibility to check in online to download the ferry tickets to your mobile phone and/or print them if you wish. The steps are very simple as you just need to enter your booking number and surname in the "Web check-in" section of the form on the page. Follow the instructions to complete the process and within just a few seconds you will have completed your online check-in. With online check-in for ferry tickets, you ensure more convenience and time savings when leaving for your trip as you board the ferry directly
Can I modify my ferry ticket reservation online?
If you already have ferry tickets in your hands but you want to change them, at minoan.gr we offer you the
possibility to make them open. In particular, if you want to change the date of your reservation, you can do it
online on our "Edit Reservation" page where we give you the possibility to make your ticket open. Then you
can set new dates for the open ticket you have if you visit an agency. Go to one of the available sections for
domestic routes, enter your booking number, and proceed as instructed. To set the new travel dates, you
must present your ferry ticket either to the agency that issued or to the Minoan Lines head offices to replace
it, if there is availability on the date you wish. Attention, if you convert the tickets to Open you cannot cancel
them and you will lose the accommodation you booked on the specific itinerary.
Can I book ferry tickets exclusively for a vehicle?
Yes, of course, this is possible but only through an agency. At Minoan Lines, we offer you the possibility to
book ferry tickets for vehicles only. During the booking process, you will need to inform the agency of the
details of the vehicle you wish to travel in unaccompanied. Always remember to check the terms and
conditions before making the final booking.
What is the procedure to send an unaccompanied vehicle to my destination?
The process is very simple. To send an unaccompanied vehicle the first thing you need to do is to book an
unaccompanied vehicle ferry ticket at a Minoan Lines central or partner agency. To book the tickets you
need to know basic details of the vehicle such as its size and registration number. The vehicle should
always be delivered to the port at least 2 hours before departure with its key. With the ticket, present the
vehicle at the departure gate and then park it in the ship's garage in the manner indicated by our staff. After
your vehicle has been properly stowed, you hand over the key to a responsible person and pick up your
vehicle again at the ship's port of destination.
To which ports of Crete can I find ferry tickets with Minoan Lines?
At Minoan Lines, we operate daily and nightly ferries to and from Heraklion in Crete. In fact, Heraklion Crete
has been the headquarters of Minoan Lines from the year of its establishment until today, with more than
30+ years of experience in ferry services to and from Crete. With our experience and the professionalism of
our crew, we ensure that we offer you excellent travel experience and that your arrival at your destination is
always in comfort. Through our website, you can find all the ferries to Crete, their prices, and the availability
we have for your desired destination.
For which islands of the Cyclades does Minoan Lines provide ferry tickets?
Minoan Lines, as one of the largest ferry companies in Europe, offers ferry tickets to Milos. In particular, you
will find ferry tickets for the Heraklion-Milos and Milos-Heraklion routes as well as for the Milos-Piraeus
and Piraeus-Milos routes
Do Minoan Lines travel outside Greece?
Visit our page for the Italy line to get full information about the current itineraries and book the ferry tickets
to Italy or Corfu if you wish. Minoan Lines acts as the agent of the Grimaldi Lines group operating the routes
to Italy
Once I have my ferry tickets, where can I find more information about my destination?
After you have purchased your ferry tickets, you can visit our dedicated page with the destinations we cover
to find out more information about the location you are going to visit. In particular, on minoan.gr you will
find useful information and tips for Heraklion,Milos,
Piraeus,Corfu,
Igoumenitsa, and Ancona. However, for
more detailed information, you can visit the official tourist offices of your destination, tourist guides, or the
websites of local municipal authorities. In addition, there are many websites and apps that provide advice
and suggestions from other travelers.
How can I compare ferry routes and ticket prices?
In order to find the ferry tickets at prices that really suit you, all you have to do is to visit the respective itinerary page or fill in the e-ticket booking form on our site and compare the itineraries and their prices according to the date on which you want to make your trip. The prices of our ferry tickets vary depending on the age of the passengers (in many cases younger and older passengers are entitled to reduced ferry tickets), the type of vehicles you wish to transport, and the type of reservation (deck, numbered seat, cabin, etc.)
Do you make offers on ferry tickets?
At Minoan Lines we run offers on ferry tickets at different times of the year so stay tuned to our newsletter
to never miss our special prices again. Among our offers on ferry tickets, you will find summer offers, daily
trip offers, offers for families and groups, discounts for large families, discounts for children from 4 to 12
years old, discounts for people over 60 years old, and occasionally we also offer preferential prices for early
bookings! Furthermore, if you join the Minoan Bonus Club you will get additional offers and discounts for all
trips on board! To be informed about current offers, visit minoan.gr, subscribe to our newsletter, or contact
our agencies.
If I join the Minoan Bonus Club, what discounts will I get for my ferry tickets?
If you join the Minoan Bonus Club, you will enjoy a range of benefits and discounts on both your ferry tickets
and in our ferry shops. By using the card which you download digitally through your Minoan Bonus Club
account, you will collect points with your purchases both on our site and on our ships, which you can
redeem and earn up to free ferry tickets! Minoan Bonus Club members receive offers of 10% and 20% for the
itineraries from/to Crete or from/to Milos and Piraeus, as well as for the Italian line and Grimaldi Lines! For
more information, visit our Minoan Bonus Club page.
From which gates of Piraeus can I travel with Minoan Lines?
At Minoan Lines we serve various gates at the port of Piraeus. The main gate used by our fleet is E2, from
which the ships depart to Crete. However, the exact gate of departure may vary depending on the itinerary
and the destination you have chosen. This is why it is always important before you start heading to the port
of Piraeus, to always check your ferry tickets and specifically your booking details so that you are properly
informed about the departure gate. Do not forget that it is essential to always arrive at the port of
embarkation earlier than the time of departure. It is therefore advisable to know beforehand which gate you
will need to head for.
Where are the Minoan Lines agencies located? Can I buy ferry tickets directly from there?
Minoan Lines agencies are in central locations throughout Greece, including Piraeus, Heraklion, Crete,
Igoumenitsa, Corfu, and Milos. You can purchase ferry tickets directly from Minoan Lines agencies and from
our partner agencies, where staff can provide you with more information about available routes, prices per
destination, and the offers we are currently running. On the other hand, if you choose to buy ferry tickets online from our site and you need additional guidance, you can always call us at 2810-399-899 and we will
assist you immediately!
If I cannot travel, can I cancel my ferry tickets and ask for a refund?
Understanding the need for flexibility in your travel plans, we have created some cancellation and change
policies for your reservations. In the case of ticket cancellation, your refund possibility depends on the type
of ticket you have purchased and the specific terms and conditions to which it is subject. Our ferry tickets
offer great flexibility as they allow you to change the dates of your booking before the original departure
date with minimal charges only in cases where the new booking you make has a higher cost than the
existing one. Also, the time before departure plays an important role: if you decide to cancel your booking
too close to the travel date then you will not be refunded the full amount. For detailed information about our
refund policy visit our page here.
If I want to change my travel dates, will I incur an additional charge?
The possibility of changing travel dates and the possible charges you may incur depend on the type of ferry
tickets you have purchased. In most cases, it is possible to change the date of the ferry tickets without
extra charge if the cost of the existing tickets is the same as the new ones. A small charge may only apply if
the new ferry tickets you choose are more expensive than the old ones, in which case you will simply be
charged the difference. However, for changes made very close to the departure date you may have difficulty
in finding new ferry tickets due to high demand.
Does the Minoan Bonus Club offer me other discounts besides those for ferry tickets?
Minoan Bonus Club offers a range of discounts and benefits for its members. In addition to the discounts
on ferry tickets, it may also offer other offers for shops and restaurants located on board Minoan Lines
ships. It is important to check our website regularly and in particular the Bonus Club page to keep up to date
with the latest offers and information.