Instructions on Domestic Lines

Relevant provisions for the transport of passengers by ferry. Duration from 30 September to 13 September 2021 (Governemt Gazette/Β 4206/12.9.2021).

For the period from 13 September 2021 at 6:00 until Monday 20 September 2021 at 6:00 it is provided that for travel by boat:

Travelers who are fully vaccinated or deseased should demonstrate:

(a) a vaccination certificate, if they have completed at least fourteen (14) days after vaccination for COVID-19 coronavirus; or

b) a disease certificate issued thirty (30) days after the first positive test and its validity lasts up to one hundred and eighty (180) days after it.

Travelers who are not fully vaccinated should be submitted up to forty-eight (48) hours before their trip using a rapid coronavirus antigen detection COVID-19 (rapid test) at private diagnostic laboratories or private clinics or pharmacies or to a private doctor.

The above obligations include minors from twelve (12) years and over.

Minors from four (4) to eleven (11) years old, can make their travels by performing a self-diagnostic test (selftest) that takes place up to twenty-four (24) hours before the scheduled travel time.

The above diagnostic tests are performed in private diagnostic laboratories, as defined in p.d. 84/2001 (A '70), or in private clinics or in pharmacies or to a private doctor, at the expense of the passengers, and are proved by a mandatory demonstration of a negative diagnosis certificate on paper or electronically. Especially the self-test statement is issued through the website gov.gr.

HEALTH STATEMENT QUESTIONNAIRE BEFORE BOARDING

It is required to be completed for trips from mainland Greece to the islands and vice versa (not provided for trips between islands).

For their best service, it is recommended that the passengers have completed in time the special health status questionnaire, which is maintained by the company in accordance with current legislation exclusively for the observance and protection of public health. The form is available from our agencies and our network of partners. You can also download it here.

Checks are carried out throughout the voyages by Coast Guard crews on board ships and fines are imposed on both passengers and shipping companies.

Please for the obligatory use of the mask and the delivery of the completed special form - questionnaire health statement to the Financial Officer of the ship together with the ticket before boarding.

Timely arrival at the port of departure is also necessary to facilitate the inspection process.

In case of non-compliance with the above, boarding the ship will not be allowed.

For their best service, it is recommended that the passengers have completed in time the special health status questionnaire, which is maintained by the company in accordance with current legislation exclusively for the observance and protection of public health. The form is available from our agencies and our network of partners.

  • MANDATORY "PRE-BOARDING HEALTH DECLARATION" FORM (COVID-19) ON MINOAN LINES’ DOMESTIC ROUTES

    Further to the latest COVID-19 guidelines announced by the Greek Authorities for the prevention of the new coronavirus transmission and spread, it is mandatory for all passengers to complete the “Pre-boarding Health Declaration Form”(download here)  and submit it to the vessel's Chief Purser along with their ticket, when boarding, prior to the vessel's departure. Boarding will not be allowed if the form hasn’t been completed and submitted.

    OPEN TICKETS POLICY

    For trips within the period from 25/02/2020 up to 31/10/2020 the following apply:

    In case of requests concerning issued tickets within the above mentioned period due to travel restrictions or passengers requests not to travel due to uncertainty surrounding the Covid-19 pandemic or cannot travel due to cancellation – under Greek or EU law – of scheduled routes.. Minoan Lines can reimburse customers with 18-month vouchers (OPEN TICKETS) valid for 18months from the initial trip date. In a period of 18 months, customers may at any time use their vouchers for any destination of Minoan Lines’ domestic routes. All vouchers will be equal to the price of tickets that were originally booked. In case the OPEN tickets are not used passengers can request their money back after the 18months pass.

    For tickets issued after July 7th, 2020, the following domestic lines cancellation policy is valid.

    In case a passenger wishes to cancel his/her trip there are two options:

  • Convert the ticket into open date ticket.
  • Cancel the ticket by paying cancellation fees according to the general cancellation terms

    FURTHER INFORMATION

  • Passengers or/and cargo associates are kindly requested to restrict the use of cash and prefer payment with contactless debit or credit cards during ticket and/or bill of lading issueand to avoid contact when handing over identification, travel and cargo documents at the port agency or to the check-in staff during embarkation.
  • In the framework of the precautionary measures and the instructions of the competent authorities for the avoidance of social crowdingall passengers are kindly advised to be at the company's port offices on the day of their trip, at least two hours prior to the scheduled departure time, in case they need to change their tickets or issue new ones. (at the port office of Heraklion, one hour before the scheduled departure time)