Domestic itineraries / Open tickets policy

  • MANDATORY "PRE-BOARDING HEALTH DECLARATION" FORM (COVID-19) ON MINOAN LINES’ DOMESTIC ROUTES

    Further to the latest COVID-19 guidelines announced by the Greek Authorities for the prevention of the new coronavirus transmission and spread, it is mandatory for all passengers to complete the “Pre-boarding Health Declaration Form”(download here)  and submit it to the vessel's Chief Purser along with their ticket, when boarding, prior to the vessel's departure. Boarding will not be allowed if the form hasn’t been completed and submitted.

    OPEN TICKETS POLICY

    For trips within the period from 25/02/2020 up to 31/10/2020 the following apply:

    In case of requests concerning issued tickets within the above mentioned period due to travel restrictions or passengers requests not to travel due to uncertainty surrounding the Covid-19 pandemic or cannot travel due to cancellation – under Greek or EU law – of scheduled routes.. Minoan Lines can reimburse customers with 18-month vouchers (OPEN TICKETS) valid for 18months from the initial trip date. In a period of 18 months, customers may at any time use their vouchers for any destination of Minoan Lines’ domestic routes. All vouchers will be equal to the price of tickets that were originally booked. In case the OPEN tickets are not used passengers can request their money back after the 18months pass.

    For tickets issued after July 7th, 2020, the following domestic lines cancellation policy is valid.

    In case a passenger wishes to cancel his/her trip there are two options:

  • Convert the ticket into open date ticket.
  • Cancel the ticket by paying cancellation fees according to the general cancellation terms

    FURTHER INFORMATION

  • Passengers or/and cargo associates are kindly requested to restrict the use of cash and prefer payment with contactless debit or credit cards during ticket and/or bill of lading issueand to avoid contact when handing over identification, travel and cargo documents at the port agency or to the check-in staff during embarkation.
  • In the framework of the precautionary measures and the instructions of the competent authorities for the avoidance of social crowdingall passengers are kindly advised to be at the company's port offices on the day of their trip, at least two hours prior to the scheduled departure time, in case they need to change their tickets or issue new ones.