Adriatic lines itineraries / Rebooking policy

According to the government measures against the spread of the coronavirus COVID-19, from 01/07/2020 Greek Government allows entry to the country to passengers who have completed the following form at least 24 hours before visiting Greece. More information here https://travel.gov.gr/#/

WHO CAN TRAVEL TO GREECE

Beginning July 1, 2020, the Greek government has determined how the country will welcome travellers, carry out the necessary diagnostic screening and keep everyone safe throughout the season.

The government announced

According to Government Gazette (FEK 14/B/7-1-2021), valid from 01-12-2020 until 21-01-2021, the following are provided regarding the maritime connections of Greece with other countries:

1) The Passenger Locator Form (PLF) is a key element in the planning. All travellers are obliged to complete their PLF at least 24 hours before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of your stay while in Greece. START HERE

2)  COVID-19 test is not required in order to travel to Greece by vessel.

3)  The temporary prohibition of entry into the Country of all third-country nationals from any point of entry into the Country and by any means or by any means, including air, sea, rail and road connections, for precautionary reasons of protection of public health from of the coronavirus COVID-19 in the Greek territory.

4) The prohibition in paragraph 3 hereof shall not apply to nationals of Member States of the European Union (EU) and of the Schengen Agreement, including their spouses or persons with whom (deletion GOVERNMENT GAZETTE 34116 Issue B ') 3363 / 11.08.2020) they have entered into a cohabitation agreement, as well as their minor children.

5) Residents of the following countries are excluded from this application: Australia, Japan, New Zealand, Rwanda, South Korea, Thailand, Uruguay, United Arab Emirates and Singapore, who enter the Country in any way or by any means instrument, implemented according to the joint decision of the Ministers of Finance, Development and Investment, Citizen Protection, Labor and Social Affairs, Health, Interior, Infrastructure and Transport and Shipping and Island Policy

6) The prohibition  does not cover: a) medical and nursing staff, researchers and health professionals, if they demonstrate at the points of entry in the country the license to practice a profession or other appropriate evidence that proves their professional status and provided that their entry into the Country continues with the performance of their professional duties; Schengen, (c) members of government missions, (d) members of diplomatic or consular authorities and missions, members of international and European organizations, members of humanitarian organizations in the performance of their duties, military and members of the security forces and the General Secretariat for Civil Protection; personnel employed in the transport sector, including seafarers, aircraft crews vessels, crews and technical personnel of hired aircraft firefighting equipment, as well as drivers of lorries, which pass for the transport of goods and the absolutely necessary auxiliary personnel for their transport, f) passengers in transit, g) students, h) caregivers of the elderly and disabled (disabled), and i) seasonal agricultural workers.

7) Passengers entering the country in any way and by any foreign country, including the Member States of the European Union,  subject to mandatory precautionary restriction home or place of temporary residence declared in the form of par. 1, for seven (7) days

8) This decision is valid for the period from 01.12.2020 until 21.01.2021. This decision to be published in the Government Gazette.

 

WHO CAN TRAVEL TO ITALY

According to the regulations issued by the Italian authorities (specifically, Decrees of the President of the Council of Ministers of 7 August, 7 September, 13 October 2020, and 3 December 2020, and the related latest Orders of the Ministry of Health, issued on 18, 20 and 22 December 2020), travel to Italy is subject to different entry restrictions depending on the country of origin of travel and the period of entry to Italy, as specified below:

A – San Marino and Vatican City: no restrictions apply.

B – Countries and territories with a low epidemiological profile, which will be identified – among those in list C below – by Order of the Ministry of Health, in agreement with the Ministry of Foreign Affairs and International Cooperation. Persons entering Italy from these Countries will only be required to fill in a self-declaration form specifying, (i) the Countries they visited over the 14-day period prior to entering Italy, and (ii) their reasons for travelling.

C – Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark (including the Faroe Islands and Greenland), Estonia, Finland, France (including Guadeloupe, Martinique, Guyana, Reunion, Mayotte and excluding other overseas territories outside the European mainland), Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands (excluding territories located outside the European continent), Poland, Portugal (including the Azores and Madeira), Czech Republic, Romania, San Marino, Slovakia, Slovenia, Spain (including territories in Africa), Sweden, Hungary, Iceland, Norway, Liechtenstein, Switzerland, Andorra, Monaco.

Persons entering Italy for non-essential reasons (as opposed to essential reasons, namely, work, health and other matters of absolute urgency) after stopping over in or transiting through those Countries between 21 December 2020 and 6 January 2021 for non-essential reasons, shall be required, on entry, to fill in a self-declaration form and to quarantine under medical supervision for 14 days, at their final destination in Italy, which can be reached only using private transport and, if taking a connecting flight, without leaving the airport transit area. Exceptions to this rule are given below.

D – Australia, Japan, New Zealand, Rwanda, Republic of Korea, Singapore, Thailand: persons entering Italy from these countries are required to fill in a self-declaration form and to quarantine under medical supervision for 14 days, at their final destination in Italy, which can be reached only using private transport and, if taking a connecting flight, without leaving the airport transit area. Exceptions to this rule are given below.

E – All other countries not included in the previous lists: there are no restrictions on travel to Italy from all other countries not included in the above lists for Italian/EU/Schengen citizens and family members, besides holders of long-term resident status and their family members (Directive 2004/38/EC), and unmarried partners in a proven stable relationship (regardless of whether or not they cohabit) with Italian/EU/Schengen citizens or long-term residents, if travelling to their partner's home or place of residence in Italy.

Persons not belonging to the categories mentioned above may enter Italy from group E countries only for specific reasons, such as, work, study, health, or other absolutely essential reasons or to return to their home or place of residence.

Travellers shall be required, on entry, to fill in a self-declaration form and to quarantine under medical supervision for 14 days, at their final destination in Italy, which can be reached only using private transport and, if taking a connecting flight, without leaving the airport transit area. Exceptions to this rule are given below.

NB: for travelers from the United Kingdom of Great Britain and Northern Ireland (including the Channel Islands, Isle of Man, Gibraltar and the British military base areas in Cyprus, and excluding the Overseas Territories outside the European continent for the international relations of which the UK is responsible): by Order of the Ministry of Health of 20 December and 22 December 2020, entry to Italy is absolutely and strictly forbidden – until 6 January 2021 – to all persons who visited or transited through the UK in the 14-day period prior to entering Italy, except (apart from haulage workers, as explained in the exceptions below) persons who were resident in Italy since before December 22, 2020 or have an absolute and proven necessity to return to Italy, as specified in the self-declaration form.

 

Entry to Italy is permitted subject to the following rules:

a) before boarding, travelers are required to present to the carrier, or to the competent control authorities, a negative molecular or antigenic swab test taken no earlier than 72 hours prior to entering Italy;

b) travelers shall undertake to take a molecular or antigenic swab test at arrival at the airport or port of destination or Italian border crossing, where possible, or, in any case, within 48 hours from entering Italy, at the competent local health authority. In the event of entry to Italy with a flight from the United Kingdom of Great Britain and Northern Ireland, the swab test must be performed at arrival at the airport of destination;

c) regardless of the outcome of the test referred to in point b) above, travelers shall quarantine for a period of fourteen days, under medical supervision, at their home or residence, after having notified the Disease Prevention Department of the local health authority of their arrival in Italy.

EXCEPTIONS

The quarantine requirement, under medical supervision, does not apply to the following persons, provided that they do not show symptoms of infection with Covid-19 and that they did not visit or transit through any of the countries included in List C (for non-essential reasons), between 21 December 2020 and 6 January 2021:

•transport crew members;

•haulage workers;

NB: transport crew members and freight haulage workers travelling from the UK shall be required, in any case, to take a molecular or antigenic swab test at arrival at the airport or port of destination or Italian border crossing or, alternatively, within 48 hours from entering Italy, at the competent local health authority.   

•persons entering the country for work reasons regulated by specific security protocols, approved by the competent health authority;

•persons entering the country for reasons that cannot be postponed, including participation in international sports events, subject to prior authorisation by the Ministry of Health and to the obligation to present to the carrier, or any other competent control authority, a negative swab test result obtained within a 48-hour timespan prior to entering Italy;

•whoever (regardless of nationality) enters Italy for a period not exceeding 120 hours for proven work, health, or absolutely essential reasons, subject to the obligation to immediately leave the country at the end of the said period, or, if unable to do so, to quarantine under medical supervision;

•whoever (regardless of nationality) travels through the country, by private means, for a period of no more than 36 hours, subject to the obligation to immediately leave the country at the end of the said period, or, if unable to do so, to quarantine under medical supervision;

•citizens and residents of the countries and territories included in lists A, B, C and D entering Italy for proven work reasons;

•health personnel entering Italy to practice a healthcare profession, also on a temporary basis, pursuant to Article 13 of Decree Law 18/2020;

•cross-border workers entering and leaving the country for proven work reasons and returning to their home or place of residence;

•employees of corporations or entities with headquarters or branch offices in Italy and travelling abroad for proven work reasons for no longer than 120 hours;

•officials and other servants, however designated, of the European Union or international organisations, diplomatic agents, administrative and technical staff of diplomatic missions, consular officials and personnel, and members of the armed forces and law enforcement agencies in the exercise of their functions;

•students attending a study programme in a country other than the country of residence or home country, to which they return on a daily basis or at least once a week;

•persons travelling on "Covid-tested" flights, in accordance with the order issued by the Minister of Health of 23 November 2020, as amended.

For more detailed information and links to the regulatory measures visit www.esteri.it.

For Adriatic Lines, we are giving you the flexibility to reschedule your trip and make your tickets open with no change fees.

Tickets for the Adriatic Lines (Ancona / Venice) for departures till 30/6/2020 can be converted to open date tickets with a validity of one year from the date of travel. For any bookings made including the Early Booking Offer, passengers retain the offer (20% discount) when they declare new travel dates without being asked to pay a fare difference (unless they wish to upgrade or the new travel dates fall into a different travel season compared to their prior booking and ticket prices vary (eg. from low to mid, from mid to high season).

For further information or any clarifications, we kindly advise passengers to contact Minoan Lines’ agencies and port offices, their travel agents or the points of sale where their tickets were issued (online sales pages).

Furthermore, our cargo associates for Adriatic Lines are kindly informed with the following:

•Regarding the distribution of cargo drivers in cabins, we have taken precautionary measures to accommodate only one driver per cabin per journey on the Adriatic routes, following the implementation of the above Government Directive. Given the current ban on passenger traffic, it is foreseen that the above precautionary measures will be adequately implemented.

•All cargo drivers should fill in the relevant form, with which they certify that they meet the conditions necessary to enable them to embark the vessel.

•If a driver has symptoms attributable to virus infection, he must not travel. If a case of COVID-19 is observed on a driver during the voyage, detailed instructions have been given to our crew members on how to prevent risks and manage any person with flu-like symptoms and/or symptoms attributable to the infection.

•Drivers are kindly requested to avoid cash and card payments (except "contactless" cards) if possible and to avoid contact when handing over travel documents to the check-in staff.

 

EXTRAORDINARY MEASURES TO PREVENT THE SPREAD OF THE CORONAVIRUS

In force from the day the trips are allowed again until 21/01/2021

COMPANY PROCEDURE

In order to ensure the utmost in health safety standards and guarantee the serenity of a safe journey to all passengers, the Company:

 

-              will provide a complementary kit of personal protective equipment, including gloves and masks, for all passengers at the time of boarding that shall be used during their stay on board;

 

-              will take temperature readings before passengers board. Anyone with a temperature over 37.5 ° C will not be allowed to board;

 

-              will arrange for all passengers to provide a self-certification form upon boarding declaring that they do not have any symptoms similar to those caused by the coronavirus and that they have not been in contact with people who have tested positive or are presumed to be so;

 

-              will ensure that the ship’s doctor will be present, regardless of the number of passengers on board;

 

-              has provided for the exclusive use of cabins (same family unit only);

 

-              has introduced specific protocols for the careful sanitisation of cabins and on-board areas;

 

-              has introduced specific health monitoring protocols for shipboard personnel;

 

-              has provided the crews with tools and training aimed at limiting the risk of contagion;

 

-              has paid particular attention to training its crews to ensure assistance to passengers and for compliance with prevention, containment and emergency management measures.

 

CHECK-IN AND BOARDING

In order to avoid people gathering in crowds and in compliance with safe social distancing, passengers must check in on time to ensure that all control and boarding activities can be completed. Passengers must check in wearing masks (including children 6 years old and up).

The Company has prepared a complementary kit (masks, gloves) for all passengers who do not have their own.

Those travelling with their car may preferably check-in while remaining in their vehicle and will receive from the control officer (checking documents and tickets) a sticker with the cabin number to bring with them and another to stick on the car; at the ramp, the driver parks the car in the garage.

Passengers will only need to go to the ticket office if they have to make changes or additions to the ticket.

The staff in charge of fast check-in will wear personal protective equipment such as gloves and masks, limiting contact with the documents to be checked as much as possible.

All passengers must arrive for boarding with a completed self-certification form provided by the Company. Before boarding all passengers will have their temperature taken. Anyone with a temperature over 37.5 ° C, will not be allowed to board.

RECEPTION ON BOARD

In order to speed up boarding – carried out strictly in compliance with safe social distancing and wearing masks – all the information that can be sent by the Company to the passenger and vice versa before departure is exchanged electronically at the time of booking. Cabins are assigned in advance.

Passengers are frequently reminded to comply with behaviour and social distancing rules through the use of public announcements, informative flyers, posted in the public areas of the ship, and through a memo in the cabin.

In corridors, at reception and in all common areas, including lifts, it is always mandatory to respect safe social distancing of at least one meter between passengers. To facilitate compliance with this rule, barriers (Tendiflex) and signs will be used. All reception staff on board will wear personal protective equipment such as gloves and masks. Disinfectant gel dispensers have been positioned at various points on the ship.

CLEANING AND SANITISATION OF CABINS AND COMMON AREAS

All areas of the ship, public or for private use, will be subject to regular sanitisation specifically to contrast bacterial and viral agents. All activities will be carried out by operators equipped with appropriate personal protective equipment such as gloves and masks.

RESTAURANT SERVICES

Access to and the use of tables in restaurants and bars is limited to avoid gatherings and allowing safe social distancing of at least one meter between each customer, except in cases of families or relatives. The crew on board will ensure people do not gather in groups.

The opening hours of the catering services will be adequate to the number of passengers and to ensure compliance with the criteria of social distancing.

Room Service has been enhanced and the offer extended to include all the ship's food services, including those on the external decks, to facilitate the purchase and consumption of meals.

The kitchen and service staff at the self service areas and those serving at the tables wear personal protective equipment such as gloves and masks and regularly sanitise the surfaces.

For the purchase of extra services on board, the use of contactless credit cards is encouraged to minimize contacts and the circulation of money.

PAX-OUT AND DISEMBARKATION

Pax-out and disembarkation are organised in such a way as to avoid people gathering in crowds and in compliance with safe social distancing. On-board staff will be present to assist with operations to regulate the flow of people.

CREW

The Company has introduced health protocols to monitor crew health on board, in order to minimise any health risks to passengers and staff. Our crew will comply with safe social distancing, the obligation to wear disposable masks and gloves, use disinfectant gels, and with follow scrupulous cleaning and personal hygiene protocols.