Tickets / Payments

Important Notice

For discounted fares / special conditions of issue apply before the following comments. 

Can I change the travel date indicated on my ticket?

You must show your ticket to the agency that issued it or to one of the central agencies of Minoan Lines so that it be replaced provided there is availability on the desired date.

How can I turn a ticket into an open-date ticket?

You should contact either the agent who issued your ticket or the central agency or the port agency of Minoan Lines before vessel departure.
 For Domestic Lines you can turn your tickets into open date tickets here http://open.minoan.gr/en

How long does an open-date ticket last?

These types of tickets are valid for one year from the date of departure, if there is a departure date shown.
If there is no departure date, open-date tickets are valid for one year from the date of issue.

How long is my ticket valid in case I cancel my booking?

In the event of cancellation, you must cancel your booking prior to departure by contacting our central agencies. In such case, your ticket will be turned into an open-date ticket.

How can I pay for my ticket?

You can pay for your ticket: 
 

  • By making a reservation via www.minoan.gr and by paying online for your ticket by Visa, MasterCard, Diners, AMEX (debit and credit card) or PayPal. 

     
  • By cash you can pay for your ticket directly to our central agencies, the port offices and to all affiliated travel agencies.
     
  •  By credit card or debit card, you can pay for your ticket to the central agencies where all cards (debit and credit) are accepted.
     
  • You can also pay for your ticket over the phone using a Visa, MasterCard or DINERS (debit and credit card).

What happens if I lose my ticket?

In case of ticket loss, the passenger must notify the agent who issued the ticket or our Company headquarters.

The lost ticket shall be replaced without extra charge to the passenger, except in the case of change in price or class, in which case the passenger will be charged with the appropriate fare difference.

What happens if I decide to cancel a prepaid ticket?

The ticket can be turned into an open-date ticket (once printed and received by the customer).

 

If you wish to redeem your ticket anyway, the following conditions apply:

Cancellations / Changes
 

For domestic routes:

From the date of ticket issue and up to 14 days before the scheduled departure date: 100% refund of the fare.

13 days up to 7 days prior to departure: 75% refund of the fare.

6 days up to 12 hours before the scheduled departure: 50% refund of the fare.

 

Adriatic Lines:

10% penalty (excluding fixed dues) up to 30 days prior to sailing

30% penalty (excluding fixed dues) from 29 to 7 days prior to sailing

50% penalty (excluding fixed dues) from 6 to 2 days prior to sailing

100% penalty, 24 hours or less from departure

Refunds are made only by the agency that has issued the ticket.

NOTA BENE:

• NON-SHOW and OPEN TICKETS (on both lines) are non-refundable.

• SPECIAL FARE tickets (i.e. EARLY BOOKING) are subject to special cancellation conditions.

Routes Alterations and Governmental Policies due to Covid-19

Please be advised that, due to the current operating context of entry restrictions imposed by governments to limit the spread of coronavirus, our routes’ policies may change at short notice.

Passengers are advised to check our homepage or contact our central agencies, our port offices or your travel agent for the latest information.

The safety, security and good health of our passengers and employees in land and at sea is our highest priority. 

 

Domestic Lines

Tickets for the Domestic  Lines can be converted to open date tickets with a validity of one year from the date of travel. You may contact Minoan Lines either by sending your request via e-mail at reservation@minoan.gr or by calling 0030 2810 399899

For further information or any other inquiries, you are kindly advised to contact Minoan Lines’ agencies and port offices, your travel agents or the points of sale where you issued your tickets.

IMPORTANT UPDATE FOR DOMESTIC LINES (PIRAEUS-CRETE AND HERAKLION-CYCLADES)

For trips within the period from 25/02/2020 up to 31/10/2020 the following apply:

In case of requests concerning issued tickets within the above mentioned period due to travel restrictions or passengers requests not to travel due to uncertainty surrounding the Covid-19 pandemic or cannot travel due to cancellation – under Greek or EU law – of scheduled routes.

Minoan Lines can reimburse customers with 18-month vouchers (OPEN TICKETS) valid for 18months from the initial trip date.. In a time period of 18 months, customers may at any time use their vouchers for any destination of Minoan Lines. All vouchers will be equal to the price of tickets that were originally booked. In case the OPEN tickets are not used passengers can request their money back after the 18months pass.

For Domestic Lines you can turn your tickets into open date tickets here http://open.minoan.gr/en

 

For tickets issued after July 7th, 2020, the following domestic lines cancellation policy is valid.

In case a passenger wishes to cancel his/her trip there are two options:

  • Convert the ticket into open date ticket.
  • Cancel the ticket by paying cancellation fees according to the general cancellation terms

 

Adriatic Lines

Tickets for the Adriatic Lines (Ancona / Venice) can be converted to open date tickets with a validity of one year from the date of travel. For any bookings made, including the Early Booking Offer, passengers retain the offer (20% discount) when they declare new travel dates without being asked to pay a fare difference (unless they wish an upgrade or the new travel dates fall into a different travel season compared to their prior booking and ticket prices vary (eg. from low to mid, from mid to high season).

For further information or any other inquiries, you are kindly advised to contact Minoan Lines’ agencies and port offices, your travel agents or the points of sale where you issued your tickets.